FAQs About the Edinburgh Training & Conference Venue
1. Can you provide PC’s, network them and install our software?
Yes, this is not a problem as we have almost 100 PC’s available for hire. We provide PC’s pre-installed with Windows XP which can be networked. We can also install your software and configure the PC’s depending on your needs. We provide free technical support.
2. Do you have on-site technical support?
Yes, we have experienced on-site technical support staff that can provide help in all areas from fixing a projector, gaining access to the internet and advanced PC set-ups.
3. Can you provide internet access?
Yes, internet access is available in every room as well as wireless access in the coffee lounge. You can either use a shared internet access or we can allocate a dedicated connection with a guaranteed bandwidth. We have two separate lines via two different providers, which provides us with a back-up solution if there are problems on one of the lines.
4. Can we get access to the room before the events start?
Yes, we can give access when ever suits your needs. Depending on whether the room is available, when and how long you need access. Please note that some charges may apply.
5. Can the event leader get internet access?
We can provide access for the event leader only. This is normally free of charge.
6. How much does technical support cost?
Depending on what is required the first hour is always free and a nominal charge of £50 per hour thereafter.
1. Do all your rooms have natural daylight?
Yes, all our rooms have natural daylight.
2. Do you have various sizes of whiteboards & flipcharts?
Yes, we have all different sizes available. As a standard we normally provide a large whiteboard and single flipchart. We can provide more if required and we also have double flipcharts and single whiteboards available. We also have a new product called ‘Wall Talker’ which is covers and entire wall like wallpaper. You can write and project onto the surface at the same time, allowing you to write on the slide you are presenting.
3. Are all the rooms air conditioned?
Yes, all the rooms have air conditioning which can be individually controlled.
4. Are syndicate rooms available and are they close by?
Yes, we have syndicate rooms within the centre and we can allocate one on the same floor as your main meeting room. This means you don’t have to waste time between sessions moving from floor to floor.
5. Can I specify how the room should be set up?
Yes of course, we can set up the room in any way or style that suits your event. We can offer for the following set up styles: class room, horse shoe, cabaret, exam, theatre, and u-shape. We can also offer a demo style set up which is class room set up at the front of the room with PC’s round the edge of the room and at the back. We will recommend the best room and set up for your individual needs.
1. Can we get coffee and biscuits on arrival?
We provide tea and coffee all day and as many biscuits as you fancy. As these costs are built into your daily delegate rate you can enjoy as much coffee and tea as you like.
2. Where will the coffee be served?
Coffee will either be served in our coffee lounge where you can read the papers or check your emails in our internet café. Or we can serve it in your room if you prefer.
3. What types of meals can you provide?
You can choose from having a light buffet served in your meeting room or from a full menu of dishes available in our restaurant. These range from three course hot meals to light bites eg baguettes, baked potatoes etc. We have vegetarian options available daily as well as our dish of the day. Packed lunches can also be provided by prior arrangement.
4. Can I specify the time for breaks and lunch?
You can specify your break and lunch times to suit your schedule. This will be re-confirmed with you on the morning of your meeting along with pre-agreed tea/coffee break times.
1. How close by is public transport?
We are situated within the old town of the city centre and are about a five minute walk from the main train station – Waverley. The airport is about 40mins away by bus or car and the bus stop for the airport is just 5 minutes walk from the centre. Edinburgh bus service links are excellent and most stops are no more than an 8 minute walk away.
2. Is there car parking available?
Yes, there is discounted car parking available at an NCP car park 2 mins walk from the venue on Holyrood Road/Viewcraig Gardens. Please take your token to the reception on the 2nd floor and we’ll validate your parking and you’ll receive a 10% discount.
3. What if I have forgotten something?
Our saying is, “If we can, we will”. So if you’ve forgotten anything our administration, support and technical team will be there to step in. Within reason we will ensure we can provide an appropriate solution. Our primary role is to ensure the success of your day.
2. Who will look after us on the day?
We have dedicated management, support and technical teams whose job it is to make sure your event runs without a hitch. On the day your main point of contact will be the Duty Manager. They will come and meet you on arrival and be available throughout the day. They will check in to ensure everything is running smoothly at various points throughout the day?
3. Can you personally welcome and register our delegates?
We personally welcome and sign-in every delegate as standard. One of our team members will also provide an introductory welcome to you and your delegates prior to your event commencing. We will explain all the key health, safety and housekeeping items as well as answer any questions you or your delegates may have.
4. Do you provide administration support?
We offer a full range of administration support services. So if you need photocopying, faxing or email services our administration team will be there to assist. And more importantly, as we don’t charge for this service (within reason), no extra costs will appear on your bill.