Edinburgh Training Venue - Testimonials

What our customers say matters mostawesome_peach


Your feedback is important to us because it helps us develop our services and keeps us on our toes. It’s great to know when we’re doing
things well, but it’s also good to know when we’re not getting it right. The best ideas for improving our services come from our customers and over the years we’ve tried to incorporate as many of their suggestions as possible into the services we provide.

So here’s our story told by customers:

“A very well managed center with all the space and resource needed to support our training” – H.H 23.11.16

“Excellent venue. My colleagues who trained before me had nothing but praise so I had high expectations. They were exceeded. Thank you!” – J.H – 10.10.16

“Many thanks to you and your colleagues for the very high quality standard of catering and support services provided to me today.  I will be running more courses in Edinburgh over the next few years and will definitely use your excellent facilities”. – B.I 29.9.16

“Edinburgh Training and Conference Venue is a great central place to host events. The staff are very helpful and accommodating. I would recommend this venue to anyone hosting an event as the closeness to the train station makes it easily accessible” – S.W – 26.9.16

“Good personal service provided from arrival to leaving. Excellent lunch!” – P.F 15.09.16

“Great (10/10) This is the best training venue I have ever used” – N.K – 14.9.16

“Perfect venue in the heart of Edinburgh with the best customer service, fantastic facilities, great food and views to die for in room 3.3 (10/10)” – D.D 16.8.16

“Friendly team, perfect set up with all information to hand (10/10) Great food! All delegates commented!” – C.G 8.8.16

“Great team at No 16, very friendly and happy to assist (10/10) Outstanding. Best center I have trained in in the UK. Nicoya was very clear and precise on her walk through – 5 Stars. Lunch was FAB Paulo and Javier very helpful.” – J.R  4.8.16

“Excellent venue. Feel valued as a customer.” – I.C  1.8.16

“Everything was handled absolutely perfectly from beginning to end by you and your colleagues. You could not have been more supportive and considerate. I was massively impressed at the service we received and passed on my gratitude to a manager. I would and will definitely be recommending ETCV to any colleagues who are looking for a venue in the future.” – S.A 18.7.16

“Excellent greeting every day. Really helps get a day off to a good start. Thank you!! (10/10). Excellent support. Super Staff.” – P.B 16.12.15

“It is difficult to improve on a ‘10’.The venue and service on the day was more than satisfactory.You were extremely helpful to me in organising it all. I am extremely grateful to you.We would have no hesitation using your venue again or recommending you.” – L.H 2.11.15

“Excellent Venue – You’re too good to us!” – C.M 18.02.14

“Just wanted to say a very big thank you to you and all of the staff who assisted with our Conference event last Friday. Everything went so smoothly and it was great to be in a venue that is so professionally run. I deal with many venues and it is rare to find somewhere where everything runs like clockwork, like it did in the ETC. Thank you so much!” L.W – 6.12.13

thank-you6“As a consultant I’ve traveled the world delivering in top end hotels, major conference facilities and company offices, but there’s a hidden gem in the heart of my home town that’s right up there with the best. You won’t get a warmer welcome or a more willing team to support your every need in the Edinburgh Training and Conference Venue. The staff epitomise customer care, intuitively and seamlessly working behind the scenes, morphing rooms and set-ups to accommodate the large to the small. And if you have a group that’s keen on shopping or easy transport links are essential, they don’t come more central than this. Thanks folks – you made me proud to be Scottish.” – C.S. 15/05/2013

“Very impressive facilities – definitely a Tardis of a building! Although what struck me most was the upbeat and friendly support team.” – G.G. 20/02/2013

“You exceeded our expectations! Your guidance and support is the best anywhere!” – K.F. 07/02/2013

“A really nice, comfortable environment with all facilities provided that you could ever need as a trainer or delegate – 10/10!” – C.J. 25/01/2013

Very happy with how our event ran last week, excellent catering, facilities and support!  Special thanks to James for looking after us!” – C.C 13/12/2012

“All equipment worked beautifully for the presentations. Very nice food – our dietitians were impressed” – J.M.  23/11/2012

Having used The Edinburgh Training and Conference Centre recently – as a delegate one week and training provider the next – I have been impressed by the helpfulness of their staff and the ease of using the facilities. Being located in the centre of Edinburgh is a great plus for delegates, as is the quality and variety of refreshments (much appreciated on training courses!), and this venue gets top marks for both!” – A.A. 20/11/2012

“We had a fantastic day. It was our first visit and I have no doubt it will not be our last! The one thing that everybody talked about was the food – breakfast, never ending coffee and biscuits supply and the lunch! We have never had hospitality like that in all the venues we have visited.” – M.F. 09/11/2012

“Great guidance and support. I always enjoy coming here – everything is as it should be. Thank you!” -J.L. 18/06/2012

“I meant to write and say how impressed we all were with the show you put on for our event two weeks ago. It was really good!” – J.S. 29/5/2012

“Very nice, great facility. Free coffee and biscuits on arrival after train journey – great stuff! 10/10. Excellent room. Very well equipped. Better than expected. PCs were perfect, couldn’t ask for better.”  – H.C. 05/05/2012

“A wee note to say a big thank you to you and your team for an amazing night on the 14th March.  Service as always was excellent, the facilities are great, and as always you looked after us. We received great feedback regarding the food. I would highly recommend you and your team to any new customers wishing to use the Edinburgh Training and Conference Venue.” – H.P. 15/03/2012

“Many thanks for looking for some feedback – from what I can gather from Alan and the participants they found the venue, and particularly the staff, excellent … if I remember correctly Alan said it was one of the most helpful venues he has ever trained in!  High praise indeed! For my own part, I definitely think we will be using your venue again for some of our training.” – R.O.14/02/2012

There is one thing I would change about your Centre:  move it to my home town in East Kilbride… Great venue and service as usual” – S.H.30/01/2012

“Mike – you and your staff excel at customer service. So welcoming and friendly!” – H.T. 24/01/2012