Edinburgh Training Venue - Testimonials

What our customers say matters most

Thank you!

Your feedback is important to us because it helps us develop our services and keeps us on our toes. It’s great to know when we’re doing things well, but it’s also good to know when we’re not getting it right. The best ideas for improving our services come from our customers and over the years we’ve tried to incorporate as many of their suggestions as possible into the services we provide.

So here’s our story told by customers:

As a consultant I’ve travelled the world delivering in top end hotels, major conference facilities and company offices, but there’s a hidden gem in the heart of my home town that’s right up there with the best. You won’t get a warmer welcome or a more willing team to support your every need in the Edinburgh Training and Conference Venue. The staff epitomise customer care, intuitively and seamlessly working behind the scenes, morphing rooms and set-ups to accommodate the large to the small. And if you have a group that’s keen on shopping or easy transport links are essential, they don’t come more central than this. Thanks folks – you made me proud to be Scottish.” C.S. 15/05/2013

“Thanks to the whole team for a hugely successful day, the delegates enjoyed the whole experience! I was left to look after the event itself whilst the staff worried about the rest. Perfect!” L.M. 06/03/2013

“Very impressive facilities – definitely a Tardis of a building! Although what struck me most was the upbeat and friendly support team.” G.G. 20/02/2013

“You exceeded our expectations! Your guidance and support is the best anywhere!” K.F. 07/02/2013

“A really nice, comfortable environment with all facilities provided that you could ever need as a trainer or delegate – 10/10!” C.J. 25/01/2013

“Thanks for all your help with my venue enquiry. I will most certainly consider using you for any bookings I make in the future” E.C. 12/12/2012

“Excellent venue – one of the best I have attended” J.R. 04/12/2012

“All equipment worked beautifully for the presentations. Very nice food – our dieticians were impressed” J.M.  23/11/2012

Having used The Edinburgh Training and Conference Centre recently – as a delegate one week and training provider the next – I have been impressed by the helpfulness of their staff and the ease of using the facilities. Being located in the centre of Edinburgh is a great plus for delegates, as is the quality and variety of refreshments (much appreciated on training courses!), and this venue gets top marks for both!” A.A. 20/11/2012

“We had a fantastic day. It was our first visit and I have no doubt it will not be our last! The one thing that everybody talked about was the food – breakfast, never ending coffee and biscuits supply and the lunch! We have never had hospitality like that in all the venues we have visited.” M.F. 09/11/2012

“Great guidance and support. I always enjoy coming here – everything is as it should be. Thank you!” J.L. 18/06/2012

“New chef was fantastic. Service and food was exceptional.” M.D. 13/06/2012

“Very nice, great facility. Free coffee and biscuits on arrival after train journey – great stuff! 10/10. Excellent room. Very well equipped. Better than expected. PCs were perfect, couldn’t ask for better.” H.C. 05/05/2012

“A special thanks for today. Everything was excellent and the service was especially good. I will certainly be using your venue for all my future events in Edinburgh and recommending it to others. Service and good value in clean, modern facilities. I would like you to pass onto the chap who looked after us on arrival my thanks. He went out of his way to get a MacBook adaptor for me and this made the training run smoothly. Excellent!M.H. 19/12/2011

“Mike – you and your staff excel at customer service. So welcoming and friendly!” H.T. 24/01/2012

“I meant to write and say how impressed we all were with the show you put on for our event two weeks ago. It was really good!” J.S. 29/5/2012

“A wee note to say a big thank you to you and your team for an amazing night on the 14th March.  Service as always was excellent, the facilities are great, and as always you looked after us. We received great feedback regarding the food. I would highly recommend you and your team to any new customers wishing to use the Edinburgh Training and Conference Venue.” H.P. 15/03/2012

“As a regular trainer in the Centre, I am constantly impressed with the professionalism displayed by every member of staff. The manager is always on hand to welcome the trainer regardless of what time I arrive (7:30am onwards).  I travel throughout the UK and this is by far the best training venue. Outstanding attention to detail.” M.K. 06/12/2011

“Many thanks for looking for some feedback – from what I can gather from Alan and the participants they found the venue, and particularly the staff, excellent … if I remember correctly Alan said it was one of the most helpful venues he has ever trained in!  High praise indeed! For my own part, I definitely think we will be using your venue again for some of our training.” R.O.14/02/2012

“There is one thing I would change about your Centre:  move it to my home town in East Kilbride… Great venue and service as usual” S.H.30/01/2012

“The walltalker in 2.2 is great! Its introduction coincided with us doing an exercise that filled the wall!! Thanks!” R.M. 27/04/2012

Very happy with how our event ran last week, excellent catering, facilities and support!  Special thanks to James for looking after us!” C.C 13/12/2012

“10 out of 10, excellent service and equipment sorted straight away!!” A.M. 12/03/2012

“Very accommodating, very helpful. We were particularly impressed that, when four extra delegates turned up, the staff were quick to adapt the room accordingly.Thank you!” I.L.16/03/2012

“Extra equipment was provided at short notice – fabulous service and excellent support from all staff!” A.M. 20/03/2012

“Nice to be offered a cuppa!!  Nice to see that you still do your usual quality checks for a short meeting like this.” M.R. 05/01/2012

“Please pass our thanks on to your chef. Many people asked me who I had arranged the catering with, all expecting me to tell them it was third-party provided, so full credit to your chef and to all at ETC”  L.S 21/02/2012

“the attitude… and help the staff have given has been exceptional (and we’ve been to many places in the UK !)” TJ – Educator – Nov 2013

“If it were left to me, I would use you for all our meetings. I think you do really well. Nothing is too much trouble and the location is ideal for the train………. Edintrain offer a very professional service and the staff are very friendly.” – Robert Thomson – Event Leader – November 2013

“Food, Organisation, Support all top notch!” – Drummond Small – Event Leader – November 2013

“We found the staff extremely helpful and professional. Facilities excellent and conducive to our needs. Coffee and treats were a delight” – JS – Invigilator – September 2013

Just wanted to say a very big thank you to you and all of the staff who assisted with our Conference event last Friday. Everything went so smoothly and it was great to be in a venue that is so professionally run. I deal with many venues and it is rare to find somewhere where everything runs like clockwork, like it did in the ETC. Thank you so much! LW – 6th December 2013